Our Staff is Amazing,
We Only Aim to Please.
Mr. Small has worked on six continents and has held key management positions at some of the world’s leading properties, with perhaps the broadest and most extensive background in the hospitality industry. He has operated hotels, resorts, safari game lodges and cruise ships. Mr. Small’s most notable accomplishment was transforming the Shangri La Hotel Singapore into the number one hotel in the world, a title held for multiple years. He currently holds positions as the Chairman of ResortCom International and Vice Chairman of LaTour Hotels and Resorts. Previously, Mr. Small was Senior Vice President of RCI and Chief Operating Officer of RCI Management, the most highly awarded and regarded management group in the timeshare and vacation ownership industry.
During his tenure as Chief Operating Officer with RCIM, he was instrumental in growing RCIM from 19 resorts to over 43, in three and a half years. Under his leadership, RCIM won 40 American Resort Development Association (ARDA) awards, and was also named as the Employer of Choice in the Timeshare Resort Industry by ARDA. A leader in the vacation ownership industry, Mr. Small has helped facilitate the growth of the industry into the reputable and profitable business it is today and has pioneered many of the programs that have become standards within the industry, including modernizing the vacation club concept, introducing full-service concierge programs (including Les Clef D’or) and many other services.
Kimberly Birdsong brings a wealth of knowledge and multi-disciplinary business experience to Blue Mountain Resorts. With years of Corporate and B2B start-up experience--which includes exposure on medium to large-scale projects wherein she was actively involved in the development, structure, and implementation of program management, logistical planning, financial management, budget planning, operations and oversight, and training--Ms. Birdsong provides exemplary leadership and direction to Blue Mountain Resorts and works closely with the Board of Directors of the resorts and resort management.
She has owned and operated a multi-million dollar Internet marketing firm and has held positions as partner at two marketing and advertising firms and call centers, and was a Board Member/Chief Financial Officer for H10 Ministries, a non-profit organization. She also has a legal background as a paralegal and has considerable knowledge in the area of collections. Currently, Ms. Birdsong is also the Chief Administrator to the Open Table, Inc., a non-profit organization and owns a boutique business consulting, financial and operation management company, which she provides consulting to various clients on an as-needed basis.
Gage Jeffs oversees the rental department for the properties managed by Blue Mountain Resorts and has been with the Blue Mountain Resorts team since 2011. He is an avid outdoorsman and comes from a call center background. Gage joined the team as a call center agent for the Owner Experience Department, quickly progressing through various positions in the Owner Experience Department, and has now moved to the rental side of the business. Gage Jeffs brings an approachable personality and a passion for the business to the position and has been involved in the development of many of our owner and guest benefit programs, and now brings that knowledge to the rental department. He is very knowledgeable in the tech industry and has used that knowledge to help develop SEO and SEM systems for our resorts to help drive rentals. He continues to strive for an unparalleled guest experience-- from the booking process to their stay until checkout--ensuring that every detail of is an outstanding and memorable one.
Ulises Alfaro's career spans 30 years. He started off in sales for the Bouganvillea Resort in Puerto Vallarta. He moved into operations and run the Club offices for the Universal Vacation Club and progressed to be the General Manager of high end resorts in Mexico such as the Westin Regina, Playa del Sol Grand, Costa Sur, Bella Sirena and Luma. His core strength is in managing the details of the facility, housekeeping, maintenance and front desk. He is vigilant in working one on one with his staff and he mentors their performance on a daily, weekly and monthly basis. An operations professional he ensures cost controls are in place while at the same time implementing new services to elevate the overall owner and guest experience.
Martin has over 19 years in the Hospitality Industry. He started his career as a front desk clerk in Cancun, Mexico developing in all the operation departments. Later he moved to the Riviera Maya and some Resorts located at the Mexican Pacific like Ixtapa, Manzanillo and Cabo San Lucas. He is skilled in management for all-inclusive and European Plan Resorts including timeshare properties.
During his tenure as General Manager, he has achieved the goals and objectives established by the Company in terms of profit, guest and employee satisfaction. Martin has a special talent for team work and strategically focused hotelier with proven success in driving improvements in productivity, customer service, and profit.